New player

[123magic123]

Hi,

I'm a new player, title says that too

i downloaded the game today and i really wanted to start playing because the game looks really good!
the problem is, after i lunch it, it's "recieving update information" and later it says timeout or can't connect to update server and the internet connection is fine, i can't play!

can anyone help me solve the problem???

[thundernikk]

You can look into some of the common issues that cause this...

1. Pando Media Booster not being removed from computer after installation.
a. Control Panel, Add Remove Programs, "Pando Media Booster", Select remove.

2. Internet explorer getting changed to use a proxy server for LAN.
a. Control Panel, Internet Options, Connections Tab, LAN Settings Button, Make sure that the box for use a proxy server for LAN connection is NOT checked.

3. Firewall both 3rd party and Windows.
a. Set exceptions for both.

4. Site being DNS cashed and then changing IP address dynamically.
a. At start menu Run, Type, command, to open a command prompt. Then type, ipconfig /flushdns.

5. Internet explorer settings for security too high.

6. Right click launcher shortcut and select to run as an administrator.

Check your firewall and security software settings and add exceptions for...

launcher.exe

and...

sframe.exe

The internet explorer proxy thing is very common.