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Launcher Problem. Please Help me :)

Get help with technical problems from fellow players here. This forum is not monitored by the Customer Support Team and is intended to be a community-based help.

Re: Launcher Problem. Please Help me :)

Postby thundernikk » July 17th, 2012, 9:04 am

lalaolol wrote:There is no way to update the game by downloading a patch and install it to the rappelz folder? :S


Nope I am afraid there is no way to do that.

You could copy the installation from a friend who plays and can update but you will need to do that on a weekly basis every time there are updates.

It would be far easier to get the game updating properly on your end.

In what way do you connect to the internet?

Who is your internet provider?

You may need to forward some ports through your router if you have access to the internet gateway router.

If you are part of a school or community network you may need to contact the administrators and get them to allow the game connections.

You can find the server addresses and ports listed here...

viewtopic.php?f=393&t=989215
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Re: Launcher Problem. Please Help me :)

Postby lalaolol » July 17th, 2012, 2:06 pm

Im connecting to I-net with a lan cable if you mean that lol :p
My Provider is T-online.. And my router is a Speedport HSPA if you wanted to know that :D
I tried to open parts for another game on my router already.. I dont really know how to do this.
One question.. arent these just IP-adresses?

Web Site: 173.245.93.52:80
Forums: 173.245.93.50:80
Guild Status: 173.245.92.124:80
Launcher: 173.245.93.51:80
Patch: 107.21.55.80:3516
Login: 107.21.55.70:4500
Tortus: 107.21.55.43:4514
Pantera: 107.21.55.43:4518
Bahamut: 107.21.55.44:4514
Unicorn: 107.21.55.51:4514
Fenrir: 107.21.55.45:4514
Naga: 107.21.55.47:4514
Game Guard Updates: 211.233.43.45:8080

Or are the numbers one port? Cause when I enter them in a new Rule on Firewall an error occures. It just let me enter them if i split them with a comma instead of a dot. :D
I hope you understand my english lul :D

If either the Firewall from Windows or from my Router is blocking the Updates.. Couldnt i just deactivate it for a short time to check if the Updates will start?

** After 20mins Rappelz launcher excecuted i got the Error . cannot connect to index server..Maybe its because my connection dropped :D
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Re: Launcher Problem. Please Help me :)

Postby thundernikk » July 17th, 2012, 3:59 pm

lalaolol wrote:Web Site: 173.245.93.52:80
Forums: 173.245.93.50:80
Guild Status: 173.245.92.124:80
Launcher: 173.245.93.51:80
Patch: 107.21.55.80:3516
Login: 107.21.55.70:4500
Tortus: 107.21.55.43:4514
Pantera: 107.21.55.43:4518
Bahamut: 107.21.55.44:4514
Unicorn: 107.21.55.51:4514
Fenrir: 107.21.55.45:4514
Naga: 107.21.55.47:4514
Game Guard Updates: 211.233.43.45:8080


They follow this format.

Address:Port

So the patch servers address is 107.21.55.80 and it is at port number 3516 that the traffic is routed to it.

You can see if it is a router issue by plugging directly into your modem.

You may need to contact T-online, your internet service provider for assistance.
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Re: Launcher Problem. Please Help me :)

Postby lalaolol » July 18th, 2012, 12:21 pm

Im just about to transform to a Super Sayain . -.-
I opened the Ports now too.. After 2 Hours watching how-to's.
Nothing happend.

Uhm.. do you think its better to have Windows xp professional..?
I have played rappelz over 4 years on it.. without any Launcher trouble -.-
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Re: Launcher Problem. Please Help me :)

Postby thundernikk » July 18th, 2012, 12:39 pm

I really do not think it is the OS version.

I and many other people are having no issues playing on Windows 7.
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Re: Launcher Problem. Please Help me :)

Postby lalaolol » July 18th, 2012, 1:02 pm

Well.. I think its my router now.. Got it since April.. Games like Call of duty didnt work at first too. Connection to Server error. Maybe its the samething.. But i could fix it with Reseting the Router , doesnt work with rappelz.
God dam this router lol.
May i ask if there are any german Supporters like you? To explain me again how to open ports.
Did not really understand this cause of my bad english, and how to's i didnt understand neither even german how to's xD
Maybe i just should get my old Router back :D

thundernikk wrote:
They follow this format.

Address:Port

So the patch servers address is 107.21.55.80 and it is at port number 3516 that the traffic is routed to it.

You can see if it is a router issue by plugging directly into your modem.

You may need to contact T-online, your internet service provider for assistance.


thanks for your help again.. ur doing a great job :D keep that up. ;)
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Re: Launcher Problem. Please Help me :)

Postby thundernikk » July 18th, 2012, 1:22 pm

Plug your PC directly into your modem and you can see if it is a router issue.
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Re: Launcher Problem. Please Help me :)

Postby lalaolol » July 18th, 2012, 1:51 pm

Oh damn.. Just noticed that i dont even know what i've got here. I always thought a Modem and a Router is just the same thing lol. Well I dont really know alot about this. On the back of 'the thing' stands Speedport HSPA. I think its a modem.

I made a screenshot of the Menu.. could you take a look on it ? I have that feeling that Im doing something wrong with Opening Ports. Am i in the right menu?
There is no Tutorial for that kind of menu.. i really wanna fix this now -.-

Sorry for asking you so much stuff.. Seems like youre the only one whos trying to help me..


[url]
http://www.pic-upload.de/view-15186503/ ... m.png.html[/url]
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Re: Launcher Problem. Please Help me :)

Postby thundernikk » July 18th, 2012, 4:34 pm

That picture shows settings for setting up a virtual server and it is not what you want.

There should be in the advanced settings somewhere some kind of settings similar to firewall rules or traffic rules.

That is where you need to configure it to allow ports.

If this is a wireless provider, I really emphasize you may need to contact them.
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Re: Launcher Problem. Please Help me :)

Postby greyhawk1948 » July 18th, 2012, 10:06 pm

I also now have a launcher problem. I have been playing this game since Epic 3 off and on and have never had a problem until a few weeks ago. The launch window does not display an options box or a start button. I run Windows XP SP3 and all my Flash, Shockwave and Java are up to date.

I have removed Pan** something from my system as suggested in another thread and IE8 has been checked for security level and LAN settings. I am my wits end after checking through all the suggestions made on the forum. I have noted that if I go to the forums using Firefox as normal I get a different view from when I use IE8. The IE8 view is screwed up, I would post views if I knew how to, I have them saved as .bmp files
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Re: Launcher Problem. Please Help me :)

Postby lalaolol » July 19th, 2012, 2:54 am

Hello again. :)

I knew it.. but it was the only Menu where I could find 'ports' :D
now i checked again.. and you were right. I have found a new menu where i can open ports. It suppose to be the right one.
http://imageshack.us/f/521/launcherproblem.png/

Let me check if im doing it right.

Protocol : UDP/TCP ( Where is the Diffrence? ôô)
Local IP Adress: 192.168.1.*** its given from my modem when i check Attached Device
Internet IP adress: 2.171.34.*** this is my ip adress when i check sites like whatismyipadress.com
Status: ON

Ports: 80 for the Rappelz Launcher.

Web Site: 173.245.93.52:80
Forums: 173.245.93.50:80
Guild Status: 173.245.92.124:80
Launcher: 173.245.93.51:80
Patch: 107.21.55.80:3516
Login: 107.21.55.70:4500
Tortus: 107.21.55.43:4514

So the Port is 80. What to do with the Adress which is Before the Port?? i mean this 173.245.93.51:80 . is it important to add it in the Menu too?
I can't see any more gap for it :D
Mhm.. I dont want to call the t-online hotline again.. last time i phoned them i was waiting 1 hour. I'll try to handle it myself, if i dont know what else i could do, ill call them.
Last edited by lalaolol on July 19th, 2012, 3:46 am, edited 1 time in total.
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Re: Launcher Problem. Please Help me :)

Postby lalaolol » July 19th, 2012, 3:42 am

greyhawk1948 wrote:I also now have a launcher problem. I have been playing this game since Epic 3 off and on and have never had a problem until a few weeks ago. The launch window does not display an options box or a start button. I run Windows XP SP3 and all my Flash, Shockwave and Java are up to date.

I have removed Pan** something from my system as suggested in another thread and IE8 has been checked for security level and LAN settings. I am my wits end after checking through all the suggestions made on the forum. I have noted that if I go to the forums using Firefox as normal I get a different view from when I use IE8. The IE8 view is screwed up, I would post views if I knew how to, I have them saved as .bmp files



Hey,

I'll tell you somethings that might help you.
Upgrade Internet Explorer to latest version. I don't know which it is for Windows XP .. but im using IE 9 with Windows 7. Update your flash player , shockwave player , Java addons from Internet Explorer.
Go to your windows firewall settings and Allow Launcher.exe and SFrame.exe, Check if your Security Software is blocking the Launcher.
Make sure you have the latest Windows Updates. Go to windows update -> check for new updates. Just go through them all..

Here some Things that might help also. It's a list by thundernikk from another thread.

thundernikk wrote:
...Some common things you can look into...

1. Pando Media Booster not being removed from computer after installation.
a. Control Panel, Add Remove Programs, "Pando Media Booster", Select remove.

2. Internet explorer getting changed to use a proxy server for LAN.
a. Control Panel, Internet Options, Connections Tab, LAN Settings Button, Make sure that the box for use a proxy server for LAN connection is NOT checked.

3. Firewall both 3rd party and Windows.
a. Set exceptions for both.

4. Site being DNS cashed and then changing IP address dynamically.
a. At start menu Run, Type, command, to open a command prompt. Then type, ipconfig /flushdns.

5. Internet explorer settings for security too high.

6. Right click launcher shortcut and select to run as an administrator.

Check your firewall and security software settings and add exceptions for...

launcher.exe

and...

sframe.exe

The internet explorer proxy thing is very common.


Hope I could help you ;)
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Re: Launcher Problem. Please Help me :)

Postby greyhawk1948 » July 19th, 2012, 4:04 am

Yes, thanks I've done all that - that is what is so frustrating. It should be noted that the news, patch notes and the ad for the weekly sales all come through, but not the important start button.
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Re: Launcher Problem. Please Help me :)

Postby thundernikk » July 19th, 2012, 4:11 am

Make sure your Internet Explorer is up to date.

Clear your browser history through Internet Options from the control panel...Clear browsing history now.

See if you can load the HTML page using Internet Explorer...

http://rappelz-launcher.gpotato.com/launcher.html

Set your browser to work offline from the file menu.

Open the launcher and see if it works.

Set your browser to work online again from the file menu.
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Re: Launcher Problem. Please Help me :)

Postby greyhawk1948 » July 19th, 2012, 9:54 pm

Thanks, I have now got the missing buttons. Will I have to do this all the time to log in???
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